Baleària’s priority is to offer maritime transport services that meet the needs and expectations of the clients. The satisfaction and loyalty of the clients is one of the main aims of every person who works for the company.
The results of the Baleària Client Satisfaction Survey carried out in 2008 by the company Investrategia, show that:
83% of passengers are satisfied with the service, which they award an average mark of 6.89.
More than 91% of passengers would travel with the shipping company again.
8 out of 10 passengers satisfied with the ferries, which receive an average mark higher than7. The ferries are the company’s main asset.
More than 93% of passengers satisfied with the on board staff, who receive a rating of 7.75.
The satisfaction and loyalty of the clients is the objective of Baleària’s staff