How do I obtain my invoice?When booking, passengers may request an e-invoice (it can be sent via email or can be downloaded from the website). To access this service, the customer must be registered and have a customer code. If you have already travelled, you can request your invoice by emailing facturacion@balearia.com
(+Info) Can I make a reservation for and board a vehicle without a passenger?No, all reservations for vehicles must be made with a passenger. Passengers may not make a reservation for a vehicle and board that vehicle without making a reservation for a driver.
(+Info)Is there a weight limit for baggage to be taken on board?Passengers with a vehicle onboard are entitled to transport up to 20 kg of personal luggage.Passengers transporting more luggage than they can embark themselves in one go should wait until the end of boarding.
(+Info) Can one person be booked for a return ticket, and a different person travel on the return trip in their place?No, as is stated on the transport contract, the ticket is personal and non-transferable.
Can minors travel alone?Children under 13 years of age must always travel accompanied by an adult. Neither the reservation nor the boarding of unaccompanied minors less than 13 years of age is permitted.
(+Info)What is the resident’s discount?It is a discount on the regular maritime transport service fares, granted by the Spanish Government, which is applied to Spanish citizens and citizens of other EU states and other EEA Agreement member states, who can accredit their residency in the Balearic Islands or in Ceuta.
Baleària applies the valid Balearic Island residents’ discount both to inter-island crossings and crossings between the Balearic Islands and mainland Spain, whilst the discount for Ceuta residents is applied to crossings between Ceuta and mainland Spain.
(+Info)Can pregnant women travel? Do they need any special documentation?Pregnant women can travel with Baleària but from 28 weeks of gestation should indicate at the time of booking and present a medical certificate along with their boarding pass.Boarding is not allowed to pregnant women from 36 weeks of gestation or 32 weeks in the case of a twin pregnancy. Failure to file the required documentation Baleària reserves the right to refuse boarding, proceeding to cancel the ticket and refund the full amount thereof.
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+ View information about the medical certificate and how to book)