PASSENGER GUIDE CUSTOMER SERVICE    
  Suggestion European Consumer Complaint Form  
Your comments and suggestions help us to improve

The quality policy of Balearia is based on providing sea transport services that meet the clients’ needs and expectations and which comply with the applicable legal requisites, norms and regulations. The company makes every effort in taking into account client satisfaction and loyalty as a task of all the staff. To achieve this objective we would be grateful if you could tell us about the service you have received in your comments and suggestions.
FORM
Name:   For how long have you been travelling with Balearia?:
Surname:   How many times do you travel per year?
Age:   Are you resident at the Balearic Islands?*
E-mail:   Residence:
Kind of suggestion:  
About the company:  
About a vessel. Select a vessel*
About a service. Select a service*
Idea for the web page www.balearia.com  
*compulsory fields
Text:
If your suggestion refers to a particular incident, please indicate the day and route it occurred:
Route Day Month

Important: please answer the questions we have formulated for you. Your answers are totally voluntary. According to that stipulated in the Organic Law 15/1999, of the 13th of December, of Regulation the Treatment of Automated Data , you have the right to access, rectify, and cancel, on request, showing the reference “Personal data”, your name, surname(s) and ID/passport number and sending it to the following address: Balearia, Estacio Maritima, s/n. 03700 Denia (Alicante) or by e-mail to atencionclientes@balearia.com.

Balearia guarantees you the privacy and confidentiality of the personal data file. According to the privacy policy of the company, these data will only be used to manage suggestions; if you wish to receive commercial information as well as Balearia’s offers you can subscribe to Balearia’s e-magazine.



  European Consumer Complaint Form  
Your complaints and comments help us to improve and as such we would be grateful if you would inform us of them.

You can send us your complaint or comment in whichever way you feel is convenient (e-mail, ordinary post, fax, etc.) and in the format you wish. Nevertheless, in order to make it easier for you to write your comments we have available for your use the European Consumer Complaint Form.

If you wish to make a complaint regarding the services of BALEARIA using this form, you may print it in the language of your choice. If you have any doubts about filling out the form, please consult the Guide.

  European Consumer Complaint Form

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You may send your complaints and comments to:
Customer Service Department - BALEÀRIA
Estacio Maritima s/n
07800 Eivissa
atencionclientes@balearia.com
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