Balearia's quality policy is based upon the following principles:
 To offer sea transportation services which satisfy the needs and expectations of our customers and that comply with the relevant legal, regulatory and standard requirements.
To provide those services at competitive prices and to achieve our schedules - whenever this goal does not put into danger navigational security - maintaining an image of high quality service combined with good prices.
To consider the satisfaction and loyalty of the customers as a task for all employees of Balearia and as a key factor against our competition.
To constantly improve the quality of our service by means of the right training and motivation of our staff, and continually strengthening our planning, preventative and improvement capabilities.
In order to develop our quality policy we have implemented a Quality Management System, which aims to constantly improve the company and adapt Balearia's services to the needs of our customers. This system includes analysis tools - such as the European form for consumer complaints- which permit us to track customers´ satisfaction and to anticipate their future needs. At Balearia, the customers drive the quality.
All this has lead to our obtaining of the ISO 9001:2000 certification, which recognises our continual improvement potential, our ability to adapt to new situations and the effort that we have made in order to obtain customer satisfaction.
For Balearia quality is a goal that must be reached, and a road that must be followed |
